Managing and maintaining your business technology can throw up all sorts of unexpected issues. One thing you should never have to worry about is who’s in charge of it all and whether your technology is being managed as it should be. If you have a dedicated IT team to...
Businesses can save time and money by outsourcing their IT and reaping the benefits that remote IT services offer. People sign up with remote IT services providers for a variety of reasons, but they all have similar ideas about what they expect outsourcing to deliver....
Not everyone is capable of delivering excellent customer service. A person who is skilled at helping customers is probably good at picking up on social cues and doesn’t get annoyed by repetitive questions. If not, they may get frustrated and offending people. We make...
We all love the idea of freedom. Of course, it’s often illusory, and most of us are tied down by all sorts of concerns and responsibilities that we can’t escape. Business owners are no exception. Their calendars are full, their to-do list never gets shorter and they...
It’s vacation time! You’re relaxing with family or friends and your phone rings. It’s from your office and it’s headed ‘Urgent’ (in caps, with lots of exclamation marks). It’s designed to make sure you don’t ignore it. Do you read it or do you resist? After all,...
